Your customers message. AIT handles the rest.
Connect WhatsApp Business, organize every conversation, and let AI answer customers while you stay in control.
No credit card required · Cancel anytime
Do you have the beige sofa?
via WhatsApp · just now
Product catalog · inventory data · tone rules
AIT · AI draft · pending your approval
Customer record updated
Topic: sofa inquiry · intent: purchase
Manager summary sent
1 hot lead · beige sofa · follow-up suggested
Product preview: a customer asks about a beige sofa via WhatsApp. AIT reads business context, prepares a reply draft, updates the customer record, and sends a manager summary — all automatically.
- Sara M.New2m
Do you have the beige sofa?
- Joao P.Waiting14m
When will my order arrive?
- Ana R.Resolved1h
Thanks! That was perfect.
- Carlos T.AI2h
Can I get a custom quote?
Unified Inbox
Every conversation in one place. Nothing slips through.
All your WhatsApp Business messages land in a single organized inbox. Priority flags, AI status tags, and filters keep your team focused on what needs attention now.
- Unified view across all WhatsApp numbers
- Smart filters: new, waiting, AI-handled, resolved
- Real-time status — no page refresh needed
AI Reply + Human Handoff
AI handles the routine. You stay in control of what matters.
AIT drafts replies based on your product catalog and business rules. Every draft waits for your approval before sending — you can edit, approve, or take over any conversation instantly.
- AI drafts replies grounded in your business context
- One-click approve or edit before any message sends
- Escalation alerts with full conversation context
- Manager handoff preserves the entire thread
What are your delivery times for the city centre?
We deliver to the city centre within 2 business days. Express same-day delivery is available for orders placed before noon. Shall I check availability for your address?
Escalation detected
Customer tone suggests urgency — manager notified
Take over this conversation
Sara Mendes
+55 11 9 8765-4321 · WhatsApp
7
Conversations
41s
Avg response
High
Engagement
Recent activity
Asked about beige sofa — purchase intent detected
2mViewed product catalog link (opened 3×)
1hPrevious order: Grey armchair — delivered
3dTags updated automatically by AIT
Automatic Customer Records
Every customer gets a living record — built automatically.
AIT builds customer profiles from every conversation — purchase intent, preferences, history, and sentiment. No manual data entry. Profiles stay current without your team lifting a finger.
- Auto-detected purchase intent and topic tagging
- Full conversation timeline per customer
- Engagement signals to prioritize follow-ups
Conversation Insights
See what is working. Catch what needs attention.
AIT gives you a clear view of how your team and the AI are performing — volume, response times, escalation patterns, and topic trends. All derived from your real conversation data.
- Daily and weekly conversation volume breakdowns
- Topic and sentiment trend detection
- AI performance vs human handoff ratio
Metrics shown are illustrative of how your data will appear. Real data loads after you connect WhatsApp.
Security & Manager Control
Built for businesses that can not afford to get it wrong.
AIT is designed with security and manager oversight at every layer. Your team stays in control while AI handles the volume.
End-to-end encryption
Messages are encrypted in transit and at rest. Your customer data is never used to train AI models.
Full audit trail
Every AI action and human intervention is logged with timestamps. You always know what was sent and by whom.
Role-based access
Assign team members granular permissions. Managers see everything; agents see only their assigned conversations.
You approve, AI suggests
AI never sends a message without your explicit approval. Human control is a core architectural guarantee, not an optional setting.
Human control is architectural, not optional. AIT's approval-first model means no message is ever sent without a human reviewing it first. AI assists, humans decide.
Ready to let AI handle the replies?
Connect WhatsApp Business and start responding to customers faster — with your team fully in control.
No credit card required · Cancel anytime